We ship every weekday. We do not ship at weekends or on Bank or Public Holidays. We can ship an order placed before 4pm on a Friday for Delivery on a Saturday for the costs outlined below.
During the busy times, especially in the lead up to Halloween, when we and our couriers and suppliers see higher order volumes we cannot guarantee shipping times.
For orders placed before 4pm on a normal Monday – Friday we will ship the same day.
For orders placed on a Sunday, we will ship on the Monday. If the Monday is a Bank Holiday, we will ship the next working day, Tuesday.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges on larger items and may also experience delivery delays.
For all orders totaling over £150 (excluding VAT), we will ship free of charge.
For all orders totaling below £150 (excluding VAT), we will charge a sum of £10 + VAT per carton.
For Saturday deliveries we will charge an additional £20 + VAT per carton.
We use DPD Next Day before 12 Noon for the majority of our deliveries. This is a reliable tracked service. We also offer DPD Saturday delivery before 12 Noon. Where charges apply, these are shown above.
We will also sometimes use Royal Mail 24 / 48 or Signed For services and Royal Mail Special Delivery Before 1pm.
We regularly ship internationally and will quote for the cost of carriage according to the destination, weight and volume of the cartons forming the shipment. Please contact us with details of your requirements and we will provide a quotation for your consideration.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.